Refund policy

Shipping & Return Policy

Thank you for supporting The Good Mare Co.!

The Good Mare Co. is a DBA of LD EQUINE ENTERPRISES LLC. For the purposes of this policy, all references to The Good Mare Co. refer to the business operated under LD EQUINE ENTERPRISES LLC.

Production & Shipping Timeline

Many of our products are made to order, allowing The Good Mare Co. to create intentional, high-quality apparel while reducing excess inventory.

Please allow approximately 4 weeks from the date your order is placed for your order to be produced and shipped.

Once your order has been completed and shipped, you will receive a confirmation email with tracking information.

Production times may vary depending on product availability, order volume, holidays, product launches, or other circumstances outside of our control. We appreciate your patience while your apparel is created.

Shipping Policy

The Good Mare Co. is not responsible for delays caused by shipping carriers, weather, incorrect shipping addresses, or circumstances outside of our control.

Please ensure your shipping information is accurate at checkout. The Good Mare Co. is unable to guarantee changes to shipping information after an order has been processed.

Lost or Damaged Packages

Once an order has been shipped, responsibility for the package transfers to the shipping carrier. If your package is lost, damaged, or arrives with an issue, please contact The Good Mare Co. at hello@thegoodmare.shop with your order number and photos of the issue so we can assist you.

Returns & Exchanges

Because many of our products are made to order, The Good Mare Co. does not accept returns or exchanges due to sizing, preference, or change of mind.

Please review product descriptions and sizing information carefully before placing your order. If you have questions about sizing or fit, we encourage you to contact us before purchasing.

If your item arrives damaged, defective, or there is an error with your order, please contact The Good Mare Co. within 7 days of delivery. Please include your order number and photos of the issue so we can help resolve the problem.

Custom Orders

Custom apparel is created specifically for your business, event, organization, or brand and is not eligible for returns or exchanges unless there is an error in production or the item arrives damaged.

Each custom project is unique, and production timelines may vary depending on order size, design process, apparel availability, and production schedule. Before beginning production, The Good Mare Co. will discuss your order details, estimated timeline, design approvals, and any important deadlines to ensure expectations are clear.

By placing a custom apparel order with The Good Mare Co., you authorize The Good Mare Co. to use any logos, trademarks, artwork, and branding materials you provide solely for the purpose of designing, producing, and fulfilling your custom apparel order. You confirm that you have the rights and permissions necessary to provide these materials for use.

Before production begins, all custom designs must be reviewed and approved by the customer. Once a design has been approved and production has started, changes cannot be made.

Unless otherwise requested in writing, you grant The Good Mare Co. permission to photograph and showcase completed custom apparel projects featuring your logo, artwork, or branding for marketing, portfolio, website, and social media purposes. You retain ownership of your original logos, trademarks, and brand assets.